Artificial Inteligence
Understanding customers intents and opportunities to get them to the best outcomes. I have delivered virtual assistants with conversational journeys that make customers comfortable with the technology and able to make the next step without contact centre interaction. Integration with back end systems and automating processes has revolutionised customer interaction without impacting their experience.
Off to the Clouds
Managing the movement of large scale legacy platforms onto cloud technology with APIs being made available to improve customers interactions with automated services. Customers only notice things are now a lot quicker and improvements are happening all the time.
Global Mobile Payments
Working with a leading global payments provider to make mobile phone payments a norm through collaboration with the world's leading digital organisations to provide functionality that is secure and meets the needs of the future.